Contact Abans Group Nariman Point, Commodity Trading, Abhishek Bansal NSEL

Registered Office

36, 37, 38A, 3rd Floor, 227 Nariman Bhavan,
Backbay Reclamation, Nariman Point,
Mumbai - 400 021
+91-022-68170100
info@abans.co.in

Investor Grievance Escalation Matrix (for your demat / trading accounts)

Investor Grievance Escalation Matrix (for your demat / trading accounts)
Details of	Contact Person	Address	Contact No.	Email Id	Operational Hours
Client Servicing Desk	Mr. Shyamal Manna	36, 37, 38A, 3rd Floor, 227 Nariman Bhavan, Backbay Reclamation, Nariman Point, Mumbai - 400 021	+91-022-68170100 Ext. 227	abans.compliance@ abans.co.in	Mon-Fri; 9:00 am to 12:30 pm and 2:00 pm to 5:30 pm
Client Servicing Head	Mr. Ritesh Kotkar	36, 37, 38A, 3rd Floor, 227 Nariman Bhavan, Backbay Reclamation, Nariman Point, Mumbai - 400 021	+91-022-68170100 Ext. 229	ritesh.kotkar@abans.co.in	Mon-Fri; 9:00 am to 12:30 pm and 2:00 pm to 5:30 pm
Compliance Officer	Demat A/c : Mr. Ritesh Kotkar Trading A/c : Mr.Inderpal Bedi	36, 37, 38A, 3rd Floor, 227 Nariman Bhavan, Backbay Reclamation, Nariman Point, Mumbai - 400 021	+91-022-68170100 Ext. 229/228	invgriev@abans.co.in	Mon-Fri; 9:00 am to 12:30 pm and 2:00 pm to 5:30 pm
CEO	Mr. Abhishek Bansal	36, 37, 38A, 3rd Floor, 227 Nariman Bhavan, Backbay Reclamation, Nariman Point, Mumbai - 400 021	+91-022-68170100 Ext. 206	compliance@abans.co.in	Mon-Fri; 9:00 am to 12:30 pm and 2:00 pm to 5:30 pm

In absence of response/complaint not addressed to your satisfaction, you may lodge respective complaints with the respective Depositories / Exchanges:
CDSL at https://www.cdslindia.com/Footer/grievances.aspx
NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
MCX at https://igrs.mcxindia.com/
NCDEX at https://ncdex.com/investor_complaint
OR with SEBI at https://scores.gov.in/scores/Welcome.html .

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Depository/Exchange portal.

Go to Home

"Prevent Unauthorized Transactions in your demat account - Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day issued in the interest of investors. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. Disclaimer: Investment in Securities and Commodity Market are subject to market risk. There is no guaranteed return in this market."

"Attention Investors: * Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. * Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. * Pay 20% upfront margin of the transaction value to trade in cash market segment. * Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. * Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. Issued in the interest of Investors"

Abans Securities Private Limited
BSE - Capital Market | Future & Options | Currency Derivatives | Commodity Market | WDM I SLB I Membership No : 3287 | SEBI Reg No : INZ000194431
NSE - Capital Market | Future & Options | Commodity Market | WDM I SLB I Membership No : 13494 |SEBI Reg No : INZ000194431
NSE - Currency Derivatives | Membership No : 13323 | SEBI Reg No : INZ000194431
MSEI - Currency Derivatives | Membership No : 62100 | SEBI Reg No : INZ000194431
CDSL - Depository Participant | DP ID : 64800 | SEBI Reg No : IN-DP-12-2015
NSDL -Depository Participant | DP ID : IN304383 | SEBI Reg. No : IN-DP-12-2015
MCX - Commodity Market | Membership No : 56690 | SEBI Reg No .INZ000194431

Abans Broking Services Private Limited
MCX - Commodity Market | Membership No. : 40385 | SEBI Reg. No. : INZ000032733
NCDEX - Commodity Market | Membership No. : F00681 | SEBI Reg. No. : INZ000032733
PMS - SEBI Reg. No. : INP000006484
AMFI - Mutual Fund Distributor | ARN160670
Research Analyst - SEBI Reg. No. : INH000006369
NSE - Currency Derivatives | Membership No. : 90173 | SEBI Reg. No. : INZ000032733
BSE - Currency Derivatives | Membership No. : 4096 | SEBI Reg. No. : INZ000032733
ICEX - Exchange | Membership No. : 2076 | SEBI Reg. No. : INZ000032733

Abans Commodities (India) Private Limited
MCX - Commodity Market | Membership No. : 28595 | SEBI Reg. No. : INZ000059831
Investment Adviser - SEBI Reg. No. INA100015285

Abans Global Broking (IFSC) Private Limited
INDIA INX - Currency Derivatives | Membership No : 5025 | SEBI Reg No : INZ000198632
IIBX - Bullion Trading Member | Membership No : 2006 | IFSCA Reg No : IFSCA/Bullion TM -CM /2021-22 /2006

“Attention Investors!

▪ Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed / guaranteed / regular returns / capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.

▪ Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.

▪ Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following links:

https://www.nseindia.com/invest/about-defaulter-section

https://www.bseindia.com/static/investors/Claim_against_Defaulter.aspx

https://www.msei.in/Investors//Defaulter_Claims

https://www.mcxindia.com/Investor-Services/defaulters/sop-process-faqs-for-handling-of-claims-of-investors-of-defaulter-member

https://ncdex.com/investor-services/defaulter-member

▪ Stock Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.

▪ Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.

▪ Don't ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.

▪ Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.

▪ Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.

▪ Do not deal with unregistered intermediaries (who are not registered with SEBI/Exchanges).

Contact Us

Registered Office

“Attention Investors!